AWS Incident Manager

Purpose

AWS Incident Manager provides on-call rotation scheduling and alerting for both automated and human generated events. It is our primary emergency notification system.

Getting Started

Getting an Account and Logging In

Access can be provided for any team member with an on-call or emergency notification need. Ask in #login-platform-support and tag @login-platform-help if you need access. See the Devops AWS Incident Manager wiki page for more information on setup.

Teams and Scheduling

AWS Incident Manager is structured as follows:

  • Contacts - Contacts are people who may be contacted for incident response.
  • Schedules and Rotations - A rotation is made up of people. We organize our rotation membership by collecting users who will be part of the same set of on-call rotations and have the same on-call responsibilities.
  • Escalation Plan - Each team should have an escalation policy which defines the order of notifications when an incident is routed to one or more rotations.

Active Integrations

Integrations are configured for the following:

  • CloudWatch - Allows CloudWatch Alarms to use SNS to raise an incident.
  • NewRelic - Allows NewRelic to create Incident Manager incidents.
  • Slack - Allows AWS Incident Manager to send alerts to Slack

Support and Documentation