AWS Incident Manager
Purpose
AWS Incident Manager provides on-call rotation scheduling and alerting for both automated and human generated events. It is our primary emergency notification system.
Getting Started
Getting an Account and Logging In
Access can be provided for any team member with an on-call or emergency notification
need. Ask in #login-platform-support
and tag @login-platform-help
if you need
access. See the Devops AWS Incident Manager wiki page
for more information on setup.
Teams and Scheduling
AWS Incident Manager is structured as follows:
- Contacts - Contacts are people who may be contacted for incident response.
- Schedules and Rotations - A rotation is made up of people. We organize our rotation membership by collecting users who will be part of the same set of on-call rotations and have the same on-call responsibilities.
- Escalation Plan - Each team should have an escalation policy which defines the order of notifications when an incident is routed to one or more rotations.
Active Integrations
Integrations are configured for the following:
- CloudWatch - Allows CloudWatch Alarms to use SNS to raise an incident.
- NewRelic - Allows NewRelic to create Incident Manager incidents.
- Slack - Allows AWS Incident Manager to send alerts to Slack
Support and Documentation
- Devops AWS Incident Manager wiki page
- Ask in #login-platform-support if you have a problem with AWS Incident Manager.