Partnerships

Business development, account management, outreach, and communications

Articles

External Resources

• Login.gov press kit
  The press kit is intended to be a resource for partners’ communications/media affairs offices.

• Program roadmap
  Login.gov shares its strategic priorities in the publicly available program roadmap.

• Program updates webpage
  This page serves as a platform to highlight high-impact features, demonstrate the program’s impact on government-wide initiatives, and showcase thought leadership.

Internal tools and resources

• Guides and FAQs
  Partnerships Team collaborates with product teams to develop guides on high-level topics. These guides include descriptions of service offerings as well as answers to commonly asked questions.

• Slack
  The Partnerships Team uses various Slack channels to communicate internally, across the program, and externally with partners.

• Zendesk
  Partners submit situation- and application-specific inquiries through Zendesk.

Organizational structure

• Market segments and pods
  The Partnerships Team services five market segments – Benefits, Defense, Finance & Regulation, Infrastructure, and State & Local. Each market segment has a designated account manager, business development lead, and partner success manager. We call these cross-function teams "pods.”

• Partnerships Org Chart
  The Partnerships Team is responsible for account management, business development, partner success, outreach, and user support.

Partner communication channels

• Monthly partner newsletter
  Outreach sends partners a monthly newsletter on the latest developments.

• Quarterly Partner Advisory Group (PAG)
  The PAG is a venue for partners to offer early input and feedback on Login.gov’s strategic direction. It consists of a small group of executive and program-level staff from partner agencies.

• Quarterly product update webinar
  The quarterly product update webinar provides partners in-depth insight into planned and recent feature enhancements. Attendees consist of a broad range of staff from partner agencies.

• Slack
  Partners can use this channel to reach us between 9 am - 4 pm Eastern, excluding Federal holidays.

Resources for end users

• Contact Us webpage
  Users can submit a help ticket using the form on this webpage to get more hands-on support.

• Help Center
  Users have access to a series of articles that provide answers to commonly asked questions.

Strategy and performance

• Partnerships dashboard
  The Partnerships Team reports on progress achieved toward strategic objectives and key results as well as program revenue targets in the Partnerships Dashboard.

Other Articles

• Adding Test SSNs to the Sandbox for Partners
  The steps necessary to add a set of test SSNs for use in the sandbox that don’t meet the default format requirements.

• Deploying a Partner Service Provider Config to Production
  Process and procedures when deploying a partner service provider config to production

• Partner Reporting Document
  How to create monthly reports

• Partner Success Engineer Workflows
  Data map for identity-idp-config YAML files to data sources (IAA GTCs and Orders, Dashboard, etc)

• Partner Support Ticket Handling
  How to handle and track support requests from partners

• Partnerships Feedback Form
  This form is used to collect feedback from partners and the data is then put into an internal collection document

• Partnerships Internal Pilot Playbook
  Coordinate Pilots of new features with our Partners

• Partnerships Kudos and Feedback
  A history of kudos received from partners

• Provisioning Test IDV Users for Partners
  The steps necessary to set up a collection of test users with IDV profiles for a partner in the sandbox.