Troubleshooting the Sandbox

Prerequisites

Follow the instructions in the Troubleshooting the IDP prerequisites section.

Purging a user’s PII

If a user accidentally uploads real PII to our sandbox environment, follow the steps below to delete it.

  1. Open a new terminal tab and cd to the identity-devops repo
  2. Run the following command
     bin/awsv sandbox bin/ssm-instance --newest asg-int-idp
    
  3. Once the SSM session is established, run the following commands to start a Rails console session:
     /bin/bash
     cd /srv/idp/current
     sudo -uwebsrv ALLOW_CONSOLE_DB_WRITE_ACCESS=true bin/rails c
    
  4. Delete the user’s associated profiles:
     User.find_with_email('example@gsa.gov').profiles.delete_all