Login.gov Handbook

Welcome to the Login.gov handbook! This is our open source team documentation. Please help us keep things up to date, and make sure to avoid contributing sensitive information.

Internal documentation can be found in our Internal Login.gov Handbook.

Categories

  • Application development

  • High-level architecture explanations

  • Development topics common to AppDev and DevOps

  • About this handbook

  • Business development, account management, outreach, and communications

  • Platform infrastructure and DevOps practices

  • Product delivery and process

  • Data analytics and key metrics reporting

  • Security, anti-fraud, and incident response

  • Articles for the whole team

All Articles

AppDev

Application development

Architecture

Deploying

Development

Oncall

Setup

Tasks

X509 and PIV/CAC Certificates

Architecture

High-level architecture explanations

Development

Development topics common to AppDev and DevOps

Code

Documentation

  • Incident Review Template
    A template document for incident reviews, outlining causes, a timeline of events, and action items

  • Rollplans
    When to create a rollplan, where to find existing ones

References

Handbook

About this handbook

Partnerships

Business development, account management, outreach, and communications

External Resources

  • Login.gov press kit
    The press kit is intended to be a resource for partners’ communications/media affairs offices.

  • Program roadmap
    Login.gov shares its strategic priorities in the publicly available program roadmap.

  • Program updates webpage
    This page serves as a platform to highlight high-impact features, demonstrate the program’s impact on government-wide initiatives, and showcase thought leadership.

Internal tools and resources

  • Guides and FAQs
    Partnerships Team collaborates with product teams to develop guides on high-level topics. These guides include descriptions of service offerings as well as answers to commonly asked questions.

  • Slack
    The Partnerships Team uses various Slack channels to communicate internally, across the program, and externally with partners.

  • Zendesk
    Partners submit situation- and application-specific inquiries through Zendesk.

Organizational structure

  • Market segments and pods
    The Partnerships Team services five market segments – Benefits, Defense, Finance & Regulation, Infrastructure, and State & Local. Each market segment has a designated account manager, business development lead, and partner success manager. We call these cross-function teams "pods.”

  • Partnerships Org Chart
    The Partnerships Team is responsible for account management, business development, partner success, outreach, and user support.

Partner communication channels

  • Monthly partner newsletter
    Outreach sends partners a monthly newsletter on the latest developments.

  • Quarterly Partner Advisory Group (PAG)
    The PAG is a venue for partners to offer early input and feedback on Login.gov’s strategic direction. It consists of a small group of executive and program-level staff from partner agencies.

  • Quarterly product update webinar
    The quarterly product update webinar provides partners in-depth insight into planned and recent feature enhancements. Attendees consist of a broad range of staff from partner agencies.

  • Slack
    Partners can use this channel to reach us between 9 am - 4 pm Eastern, excluding Federal holidays.

Resources for end users

  • Contact Us webpage
    Users can submit a help ticket using the form on this webpage to get more hands-on support.

  • Help Center
    Users have access to a series of articles that provide answers to commonly asked questions.

Strategy and performance

  • Partnerships dashboard
    The Partnerships Team reports on progress achieved toward strategic objectives and key results as well as program revenue targets in the Partnerships Dashboard.

Platform

Platform infrastructure and DevOps practices

How To

References

Team

Product

Product delivery and process

GitLab

Reporting

Data analytics and key metrics reporting

CloudWatch

Data Warehouse

Queries

Security

Security, anti-fraud, and incident response

Team

Articles for the whole team

Guides

How To

People Ops

  • Leave Guidance
    Reasons, types, and conventions around taking leave as a Login.gov Login.gov employee

  • Offboarding
    List of steps which must be completed when a person leaves the Login.gov program

  • Onboarding
    List of steps to be completed when a person joins the Login.gov program

  • Overtime
    Guidance around working overteam as a contractor or federal employee

  • Reviews
    Mid-Year and End-of-Year Self Review and Peer Feedback

  • Services and Accounts
    List of external services and logins to manage

  • Staffing
    Login.gov staffing processes

Program Information

Team Organization

  • Org Chart
    Login.gov’s roster of team members and teams

  • Slack
    Groups and Channels

  • Sprint Team Roles
    List of our sprint team roles and responsibilities

  • Sprint Teams
    List of our sprint teams and the explanations behind their names

  • GPO Designated Receiver
    How we verify that USPS/GPO address verification is working as expected

  • Glossary
    Explanation of common terms, acronyms, and abbreviations